Almost all modern companies are dependent on technology in some form or another. The problem is, this technology can’t always be reliably depended on. User errors, malicious software, or outdated hardware can all causes problems so many businesses rely on specialists to help them handle these issues as efficiently as possible. As a business owner you have two primary options available to you: create an in-house team or outsource the problem to a third-party, but which solution is right for you?

Is an In-House Team the Answer

The main benefit of an in-house team is, of course, that they’ll be able to handle your problems quickly. By being able to focus their efforts on one company, your support team will be able to build an in-depth, specialized knowledge of your particular set-up. Explaining the specifics of your system to a third-party could take up valuable time, and if you start to deal with numerous companies, they may each have a differing opinion on how you should move forward.

However, handling an on-site team can be expensive. In the United States, the average salary for a systems administrator is around $60,000 per year. Not only will you have to pay each member of the team a regular salary, as well as any necessary extra training, but you’ll also have to factor in holidays and sick days. Having to ensure there’s always somebody on-site to help with any issues could be yet another responsibility for a business owner who already has enough to worry about.

Is Outsourcing the Right Solution

If you decide to go outsource the department, on the other hand, you won’t have to worry about any extra admin work on your end. All of this will be taken care of by the third-party, so you’ll know they’ll always be someone on hand to help. Since this third-party may not be working on a day-to-day basis for you, it will be much more cost-effective when compared to hiring an on-site team.

The service will include managing your desktop and laptop computers, as well as your company server if you have one. Pinnacle Data stock a range of custom-built servers to meet the specific demands of your business, and can help you to scale to increasing demand. Outsourcing also gives you more options than an in-house team. If you were to work with someone on a different time-zone, for instance, you could have them update the software to your systems without interrupting your work day.